Frequently Asked Questions

Registered and guest users can check the status of their order by placing their information here. Alternatively, registered users can also track orders on their My Account page.

We aim to ensure quick processing times for orders, which is why they are typically sent for production shortly after being submitted. Once this happens, cancellations are usually not feasible. To increase the likelihood of success, you have the option to cancel any orders that have not been processed by contacting the pick-up location you have chosen directly.

If your cancellation is successful, you will receive a confirmation email instructing you to visit the designated store with your credit card to obtain a refund. Please note that we do not retain any credit card details online for automatic refund processing.

Submit a request by following this link.

In-Store Pick-up

Standard print orders are produced in 1-3 business days and can be picked up during store hours, 7 days a week.

All products will be ready for pick-up at the store in 5-7 business days, except for:

• Allow 7-10 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 15-22 business days for: custom cheques, custom forms, and promotional products.

Same-Day Products

Same-Day orders must be placed before 12:00 noon (local time) to ensure same-day pick-up by store closing. All orders placed after 12:00 noon will be available for pick-up the next business day by store closing.

Standard Shipping

All products will be delivered to home or office in 5-7 business days via standard shipping, except:

• Allow 7-10 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 15-22 business days for: custom cheques, custom forms, and promotional products.

Express Shipping

All products will be delivered to home or office in 2-3 business days via express shipping, except:

• Allow 5-7 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 12-18 business days for: custom cheques, custom forms, and promotional products.

Remote areas may experience longer shipping times than mentioned. Foamcore mounted products are pick-up in-store only. Turnaround times may vary by product and location. Duration includes print production time.

Click here for product-specific delivery times.

Someone other than the person who paid for the order may pick it up if they present the physical or digital invoice.

Once in the Canva editor, you may upload an image or a PDF document. To upload an image, simply click the ‘Uploads’ button on the left side toolbar to upload your image. To upload a PDF document, click ‘File’ on the header, and select ‘Upload Files’.

Same-day orders must be placed by 12 pm (local time) to ensure that your local store will have enough time to produce the order to be ready to pick-up by store closing.

Receiving your order has never been easier. Choose from one of our 3 options:

• Free in-store pick up*. With over 300 locations across Canada, we are always conveniently right around the corner. Open daily, including evenings and weekends, find your closest store here.

• Standard shipping*. For added convenience, have your online order delivered directly to your home or office. This service is FREE with orders over $75, and available for only $9.99 for orders below $75.

• Express shipping*. In a hurry? That’s not a problem for us. Simply select the express shipping option in your cart and we will rush delivery directly to your home or office for only $24.99.

*Excludes Promotional Products

The pick-up location can easily be changed by selecting Change under in-store pick-up information on the confirmation or verify your order screen during the order process. If left unchanged in My Account, your pick-up location will automatically default to the Staples store selected as your preferred location.

Upon checkout, applicable coupon codes can be added by entering them into the coupon field under the discounts and coupons section. Please note that if you are redeeming a product offer, you must first add the product to your cart before entering the associated coupon code. Codes that contain 16 digits can only be applied once.

When you place your order online, you will be prompted to submit payment by credit card. We accept all major cards, including Visa, Visa Debit, MasterCard, American Express and our own Staples® Credit Card (gift cards are excluded). Once you have supplied your credit card and billing information, simply click the checkout button to view and print your invoice.

Under the Help & Support link in the navigation bar select Contact Us. From the list of question types, choose “I am having difficulty placing an order.” A Staples associate will contact you within 24 to 48 business hours.

Under the Help & Support link in the navigation bar select Contact Us. The information you submit will be delivered directly to the Staples Online product team.

In-store/Curbside Pick-up

Standard Document Printing orders will be ready for pick-up in 1-3 business days (Monday-Friday, excluding holidays). All products will be ready for pick-up at the store in 5-7 business days, except for:

• Allow 7-10 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 15-22 business days for: custom cheques, custom forms, and promotional products.

Same-Day Products

Same-Day orders must be placed before 12:00 noon (local time) to ensure same-day pick-up by store closing. All orders placed after 12:00 noon will be available for pick-up the next business day by store closing.

Standard Shipping

All products will be delivered to home or office in 5-7 business days via standard shipping, except:

• Allow 7-10 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 15-22 business days for: custom cheques, custom forms, and promotional products.

Express Shipping

All products will be delivered to home or office in 2-3 business days via express shipping, except:

• Allow 5-7 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

• Allow 12-18 business days for: custom cheques, custom forms, and promotional products.

Remote areas may experience longer shipping times than mentioned. Foamcore mounted products are pick-up in-store only. Turnaround times may vary by product and location.

For in-store pick up orders, a refund can be requested from the same store that was used for pick-up. The store information is listed on the invoice. For orders shipped directly to the customer, please visit your preferred store with your invoice and payment method to request a refund. Unfortunately, we do not retain credit card information on our website, so direct refunds are not possible. Thank you for your understanding.

Teacher planners can be ordered in any one of our Staples store locations. Pre-printed planners are also available on our website, here.

From your My Documents page, select the box beside the document you want to delete, and click the Delete button. Alternatively, you can select the Details link, and choose the Delete Document link in the right-hand sidebar.

From the My Documents page, select either the document name or the Details link. This will take you to the document details page. Select the Modify link in the right-hand sidebar. This will take you to the Modify Document Production Options page. You can now make changes to your document’s finishing options.

If you are uploading your new document via the print driver, you can get to the Print New Document page after logging on to the website. In the right sidebar is the "Is this part of an existing document" section. In the drop-down menu is a list of documents that are listed in the My Documents page. Select the document where your new document will be added . Click the Add button and your new document will be added to the end of your existing document. You can then choose your document finishing options.

1. Select the product you wish to order.

2. In the Product Preview box, select add image from the left-hand sidebar.

3. To add a new image, click the choose file button.

4. Select the image to upload and click open.

5. Click the upload image button to add the image to your product.

Yes, cheques can be ordered in-store through our eKiosk.

No, we do not offer continuous computer cheques with tractor feed.

No, we do not offer cheques with 3 ink colours.

Yes, for orders larger than what is available on the website, please submit a request here.

Cheques take 15-22 business days for delivery or pick up.

No, please use the design-your-own option to upload your custom form.

Please choose the closest standard size of form.

Forms take 15-22 business days for delivery or pick up.

No, we do not offer US cheques.

Yes, you can either select the default theme to have all the images in the theme or choose an individual icon.

Canva supports images (JPEG, PNG, HEIC, WEBP) and files (PDF, Word, PowerPoint, Excel or Illustrator). We recommend uploading high-quality photos in 300 DPI when possible, to avoid blurry or pixelated designs.

Selected products such as business cards, cards and invitations, etc. require bleed to ensure that the product is produced correctly without unprinted edges.

Tips on creating your design

1. Ensure that the background and other design elements are extended past the purple box on the builder.

2. Trim line (broken line) is where the machine is cutting the artwork. To see how your design is being printed, click on File and uncheck the show print bleed option.

3. All important text and design should be contained inside the magenta lines. This box appears when elements are dragged on the builder itself.

Designs can only be saved for logged in users. To create an account and have access to work-in-progress and reorder, please visit https://www.staplescopyandprint.ca/Account/SignUp.aspx

To enable French, please adjust your browser language and set French as the language.

Flat Cards, Folded Cards, RSVP Cards, Premium Calendars come with standard envelopes.

If your PDF has both text and images, the editor will break them up for editing purposes. During the conversion process, the editor will try to identify and match the text font. To ensure that the font does not change, please save your PDF as a flat or merged image.

Double-sided printing is available on business cards, specialty business cards, folded and flat cards, invitations, brochures, flyers, gift certificates, menus, newsletters, postcards, posters sized 11x17 or smaller, and rack cards.

Double-sided printing is NOT available for labels, envelopes, letterhead, notepads, notebooks, presentation folders, banners, A-frame signs, acrylic, metal, or magnetic signs, and carpet, floor, cling, perforated, or permanent decals.

To order double-sided prints on applicable products, add a second page by clicking the “Add Page” option on the editor.

Allow 7-10 business days for: product labels and stickers, photo gifts, signs, stamps, premium photo prints, and wall décor.

Select the Save button in the top right-hand corner of the screen. If you are not already logged in, you will be prompted to login or create an account. If you are already logged in, you the Save button will briefly show a checkmark to indicate that the design has been saved.

Customers that have created an account can now re-order photo gifts when they login to their account and see their Order History (does not work for Guest Checkout).

The builder supports images (JPEG, PNG, BMP, WEBP, HEIC). We recommend uploading high-quality photos in 300 DPI when, possible to avoid blurry or pixelated designs. The software will show a warning sign on the top left of the builder if an image has a lower resolution that may result in poor printed quality. Another message will appear if the “add to cart” button is clicked without updating the image to a high-quality photo.

Please click here for Shipping FAQs.

Please click here for Shredding FAQs.

Staples PrintMe is a convenient way to print when you are on the go.

Simply send your document using any of these methods. Just pick the one that is most convenient for you:

1. Upload a file from site

2. Email the file to staplesmobile@printme.com

3. Print your file using File > Print commands through the PrintMe driver for Windows or Mac

Whichever way you choose, we will then send you a unique release code that you can use at any Staples location to print your documents. Speak to an associate to take your project to the next level.

You only need Internet connectivity to upload a file using this site, or to send an email to staplesmobile@printme.com. You don’t need to install anything to use these methods.

There is no cost to send files to Staples PrintMe. Printing charges vary by service.

Staples PrintMe supports many file types:

• PDF, text documents

• Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Images (BMP, JPEG, PNG, GIF, TIFF)

• Webpages

File size depends on the method used for uploading the file to Staples PrintMe:

• Email uploads are limited by the email service provider. Typically, providers allow emails of up to 25MB.

• This website allows uploads of files up to 70MB each.

• Staples PrintMe drivers for Windows and Mac allow uploads of files up to 70MB each.

No. You can proceed with using Staples PrintMe and visit any Staples location. You will never need to pay before you actually print, giving you the flexibility to change your plans.

Finding a Staples PrintMe-enabled printer is easy. Simply visit your local Staples or find your preferred location through our store locator

Documents are stored securely on Staples PrintMe servers for a period of 24 hours from the time you submit them. You may use the release code as many times as you like to print your documents from any Staples PrintMe-enabled printer during that time. After 24 hours, your documents are securely deleted from our servers. If you are unable to print your document submission within 24 hours, please re-submit your document.

No. Staples PrintMe does not require you to register or create a user account to submit documents by email from any device, or to use the Staples PrintMe driver. However, you will need to provide us with your email address to receive your release code by email.

Staples PrintMe drivers allow you to send documents directly to the Staples PrintMe service using your application’s File>Print function. The drivers show the release code onscreen. You can also have the release code emailed to you if you prefer.

Staples PrintMe drivers allow you to send documents directly to the Staples PrintMe service using your application’s File>Print function. The drivers show the release code onscreen. You can also have the release code emailed to you if you prefer.

1. Choose File>Print and select Staples PrintMe from the installed drivers. Staples PrintMe driver window opens.

2. Enter your email address to receive your release code confirmation.

3. Click Next.

The driver shows the release code onscreen and it is also sent to your email address, if you provided it.